BOOKING TERMS AND CONDITIONS
Your contract is with Anna Maria Latinčić representing Kamerlengo d.o.o. – property management company, (“we”, “us” and “our” in these Booking Conditions) for the property known as The Olive Exclusive holiday home (“the Property”). References to “you” or ““your” are references to the person making the booking and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
Making your booking
Paying for your booking
You are required to send to us your payment for the balance of the Rental and the Security Deposit at least 30 days prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you.
We will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings. We will return the Security Deposit latest one week after check-out, less any deductions in accordance with the conditions listed above.
If you cancel or amend your booking
If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.
You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking more than 30 days prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us, unless the booking cancelled because of COVID-19. In this case the Initial Deposit will be converted into a voucher for future dates.
If you cancel your booking less than 30 days prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental. In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.
If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur (e.g. natural disasters like e.g. cyclone, severe storms, flooding, bushfires etc.) and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
In case of natural disasters during your stay, if the property is unlivable or damaged, the property manager will try to find an alternative accommodation of the same or higher standard and organize the moving. If you don’t accept the alternative accommodation you should notify the property manager within 12 hours; after that time the property manager is assuming you have accepted the alternative accommodation and thus it means you will not have any further complaints or claim during or after your stay.
If you don’t accept the alternative accommodation, the property manager will refund you the Rental minus the days you have already lived in the house.
You can arrive at your accommodation after 16:00 hours on the Arrival Date of your holiday and you must leave by 10:00 hours on the Departure Date.
If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival, we may treat the booking as having been cancelled by you.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighboring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorized, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. Complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 14 days of the end of it.
The contract between you and us is governed by the EU law and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of Trogir.